Frequently Asked Questions

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Basic Services

Question: Do I have to sign-up for the Tax Filing Service to receive W-2s and 1099s?

Answer: No. W-2s and 1099s are included with basic payroll processing services.

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Billing

Question: Does myPay Solutions accept credit card payments for fees billed for payroll processing services?

Answer: No. myPay Solutions will automatically debit your firm's bank account for all myPay Solutions fees incurred. The funds will be taken out on the date of the payroll.

Question: I need two signatures printed on my paper checks. What will I be billed?

Answer: You will be billed one fee for the two signatures (not a separate fee for each signature), provided both signatures are submitted during the initial set up.

Question: Am I billed each time I change a logo or signature file?

Answer: Yes. Each time we have to replace a logo or signature file, there will be a separate one-time charge.

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Checks

Question: Is the employee's name and address visible on the myPay Solutions self-sealed checks?

Answer: Yes.

Question: When is timesheet information due in for processing if payroll checks are being printed remotely?

Answer: Whether you will be printing your checks remotely, using direct deposit or receiving paper checks, timesheet data needs to be submitted by 2:00pm EST 3 business days before the payroll. For example: for a Friday payday, the timesheet data is due on Tuesday by 2:00pm EST. You are provided, via your private portal, a personalized Payroll Data Submission Deadline Schedule with exact due-in dates.

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Direct Deposit

Question: When do payroll direct deposit funds come out of my firm's bank account?

Answer: Payroll funds come out of your firm's bank account and go directly into each employee's personal account(s) the same day—on payday.

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Fees

Question: Can I provide more than one bank account; for example, if I want to have fees taken from one account and taxes taken from another?

Answer: No. We only accept one account for debiting both fees and taxes.

Question: I need two signatures printed on my paper checks. What will I be billed?

Answer: You will be billed one fee for the two signatures (not a separate fee for each signature), provided both signatures are submitted during the initial set up.

Question: I need two signatures printed on my paper checks. Will I be billed per signature or once for both signatures?

Answer: If both signatures are provided during initial setup, you will only be billed once for the both of them.

Question: Am I billed each time I change a logo or signature file?

Answer: Yes. Each time we have to replace a logo or signature file, there will be a separate one-time charge.

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Workers' Compensation

Question: I recall hearing that The Hartford does not write workers' compensation insurance for some states. What are the states and why?

Answer: Monopolistic states where an employer needs to purchase insurance from the state fund: Washington, North Dakota, Ohio, West Virginia, Wyoming (hazardous occupations). In Alaska and Hawaii, Hartford does not hold a P&C license. The Hartford has a moratorium on writing in Florida until myPay Solutions achieves some critical premium volume in other states. They will write incidental operations in Florida when the employer is domiciled in other states and where the exposure is small relative to the total exposure.

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Tax Filing Service

Question: Do I have to sign up for the Tax Filing Service to receive W-2s and 1099s?

Answer: No. W-2s and 1099s are included with general payroll processing services. There is a one-time annual fee for the W-2s and 1099s.

Question: Can I sign up for tax filing services only?

Answer: No. That is not a service we currently offer.

Question: Can I provide more than one bank account; for example, if I want to have fees taken from one account and taxes taken from another?

Answer: No. We only accept one account for debiting both fees and taxes.

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Timesheet Entry

Question: What is the cutoff time for my firm to submit our timesheet data?

Answer: Timesheet data needs to be submitted by 2:00pm EST 3 business days before the payroll. For example: for a Friday payday, the timesheet data is due on Tuesday by 2:00pm EST. You are provided, via your private portal, a personalized Payroll Data Submission Deadline Schedule with exact due-in dates. The myPay Solutions scheduling system automatically accounts for weekends and holidays when schedules are generated.

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W-2s / 1099s

Question: Do I have to sign up for the Tax Filing Service to receive W-2s and 1099s?

Answer: No. W-2s and 1099s are included with general payroll processing services. There is a one-time annual fee for the W-2s and 1099s.

Question: Will MPS produce W-2s for my firm even if we have not used the service the entire year?

Answer: Yes.

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Minimum Technical Requirements

Question: Which operating system do I require?

Answer: Any of the following, with the latest service packs installed:

  • Windows® Vista™ operating system
  • Windows XP Professional operating system
  • Windows 2000 Professional operating system
  • Windows 2003 Server network operating system (all editions except Web Edition)
  • Windows 2000 Server network operating system

Operating systems that are not supported or not recommended:

  • The Windows XP Home Edition operating system with the latest service pack installed is supported. However, Microsoft does not recommend it for production environments, as it is designed for home use only.
  • Operating systems no longer supported by Microsoft including Windows 95, Windows 98, Windows Me, and Windows NT 4.0 Workstation. Network operating systems no longer supported by Microsoft include Windows NT 4.0 Server and Windows NT 4 Terminal Server Edition.

Question: What kind of processor do I need?

Answer: Either an Intel® or AMD™ processor, with a recommended processor speed of 1 GHz or greater.

Question: How much RAM is required?

Answer: A minimum of 1 GB of RAM is recommended.

Question: Which web browser should I use?

Answer: Internet Explorer 6.0 or higher. 128-bit encryption is recommended.

Question: What kind of internet connection will I need?

Answer: To achieve optimum product performance, we recommend a persistent Internet connection with a minimum bandwidth of 128 Kbps for up to four users and 32 Kbps for each additional, concurrent user. Examples of Internet connections that meet these recommendations include dual-channel ISDN, cable modem, ADSL or DSL, T1, and T3.

Question: Do you support networks and remote access?

Answer: We support the Windows 2003 Server and Windows 2000 Server network operating systems, both with the latest fix packs installed.

With proper licensing, we can support remote server environments using Windows 2003 or Windows 2000 Server in application server mode with or without Citrix XP Feature Release 3 or Citrix Presentation Server 4. In the remote server environment, workstation requirements are significantly reduced.

Wireless networks are not recommended.

Question: What kind of printer is required?

Answer: A Windows-supported printer capable of data compression and a minimum 2 MB of memory. For the extensive print requirements of tax software, we recommend high-speed laser printers, such as Hewlett-Packard's HP 4000 series and HP 8000 series, or Xerox's Docuprint series and Phaser series.

We also recommend that you enable the duplex printing option for your printer, if available.

Question: What kind of monitor will I need?

Answer: A monitor with the resolution set to 1024 x 768 or higher is required. We recommend a 17" or larger monitor with a minimum requirement of 15".

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