Privacy Policy

This Privacy Policy is designed to answer your questions about the information Thomson Reuters collects on this website, www.myPaySolutions.com (the "Site").

Jump to:

1. Types of Information We Collect
2. How We Use the Information
3. Security
4. When We Disclose Information to Others
5. Our Use of Cookies
6. Links to Other Websites
7. Children's Privacy
8. Changes to this Privacy Notice
9. Data Submitted to myPay Solutions

1. Types of Information We Collect

The information we collect from you falls into the following two categories:

• Personal Information — information that tells us who you are or that provides information about you (such as your order history and preferences), and
  
• Technical Information — information about your visit that is not linked to your identity

The Personal Information we collect when you use our Site may include your name, mailing address, phone number, email address, employer, and job title. We request Personal Information when you order a product or service, register for newsletters, participate in certain promotional activities, fill out surveys, and correspond with us.

When you visit our Site, we also collect technical information such as the website you visited before our Site, the pages you visit on our Site, the website you visit next, the browser you use, your computer’s IP address, and any search terms entered on our Site. We use cookies (see section Our Use of Cookies) and other technology to collect this data. In general, we do not connect this Technical Information with the Personal Information we collect from you.

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2. How We Use Information

We use all the information we collect to provide our customers with superior service and a smooth, efficient, and personalized experience when using our Site. In particular, we use information for the following types of activities:

We use Personal Information to fill product orders and service and information requests. For example, we use the information for delivery, payment, and customer service.

We use Technical Information, on an aggregated basis, to understand customer behavior and demographics, to help run our Site more efficiently and monitor the level of activity on our Site, and to evaluate the effectiveness of our advertising.

If you contact us, we may also save your correspondence or comments. We use this information to help us provide better service in the event you contact us again.

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3. Security

When you make a purchase on the Site, we use Secure Sockets Layer (SSL) encryption technology to safeguard your credit card information while it is being sent to us. The SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

If you would prefer to place an order by phone, please call us at (800) 968-8900 for new product information, evaluation software, training and all other requests.

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4. When We May Disclose Information to Others

In general, we disclose customer information to other companies only for the following reasons:

• to credit card processors, and other companies that perform services for us and who have agreed not to use any of our information for any other purpose,
  
• to assist a government investigation, verification or similar purposes, if required by law, subpoena or court order, or otherwise necessary for fraud prevention, or as needed to enforce our terms and conditions, or to a company that purchases our business or assets.

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5. Our Use of Cookies

A "cookie" is a small data file transferred by a website to your computer's hard drive. We send cookies when you browse our Site, make purchases, respond to online surveys or polls, or request information. Accepting the cookies used on our Site does not give us access to your Personal Information, but we can use the cookies to identify your computer. The aggregate information collected permits us to analyze traffic patterns on our Site. This can enable us over time to provide you with a better experience on our Site, by improving the content and making it easier to use. For example, cookies can keep track of what you have selected to purchase as you continue to shop and allow you to enter your password only once on pages where a login is required.

Most browsers automatically accept cookies, but you can usually refuse cookies or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our Site that will not be available to you and some web pages may not display properly. You can find information on popular browsers and how you can adjust them to control cookies at the following websites:

• Mozilla Firefox: http://support.mozilla.com/en-US/kb/Options+window#Cookies
• Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm

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6. Links to Other Websites

Parts of our Site contain links to other websites for your convenience and information. If you use these links, you will leave the www.myPaySolutions.com website. When you access a non-www.myPaySolutions.com website, even one that may contain a myPay Solutions logo, please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit. This Privacy Notice does not cover the information practices of those websites linked to our Site. These other sites may send their own cookies to users, collect data, or solicit personal information.

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7. Children's Privacy

Our Site is not targeted to children of any age, and we do not collect information from any children under age 13.

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8. Changes to this Privacy Notice

If there are changes to the terms of this Privacy Notice, we will post those changes here. Please be sure to check this page occasionally. If we make material changes to this Notice, such as changes in the way we use or disclose Personal Information, we will provide you with notice of the change and a chance to choose not to have your information used or disclosed under the new policy.

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9. Data Submitted to myPay Solutions

This section is designed to answer your questions about the information myPay Solutions has obtained through our Web Services products, electronically filed returns, data sent to Technical Support, data sent for conversions, and data sent for myPay Solutions service.

We recognize the sensitive nature of personal and business financial information and take every precaution to protect your privacy. Also, we recognize your responsibility to safeguard the privacy of your clients' data. When you entrust us with information, you can be certain it will be used only within our strict guidelines.

Data sent from your firm to myPay Solutions is encrypted to ensure safety and privacy during transmission. All myPay Solutions servers and employee computers are protected by secure firewalls and all computers are updated with current operating systems. All data is maintained and backed up on a regular schedule.

We want you to know that we use information responsibly to provide you with the services you've requested. Under no circumstance do we provide account or personal information to unrelated third parties for the purpose of independent telemarketing or direct mail marketing of any products or services of those companies.

Maintaining the confidentiality of taxpayer return information is a core policy of Thomson Reuters, and we have designed our systems to ensure that such information is protected. Thomson Reuters makes every effort to be fully compliant with rules under sections 6713 and 7216 of the Internal Revenue Code.

Your Customer's Data

• All customer data is treated as strictly confidential.
• Access to your customer's information is limited to those employees with a business reason for using such information.
• We continually educate our employees on the confidential nature of this information, your need for privacy, as well as incorporating policies and procedures for this purpose. We will never disclose your customer information to third parties without your permission.
• We destroy all hard copies of data before disposing of it.
• In order to continue to provide high-quality software, we periodically utilize live data for follow-up testing. When the need for this testing is completed we destroy and dispose of the data.

Outside Service Providers

At times, we enter into arrangements with companies whose expertise is essential for our own services to function properly. For example, we work with specialized firms that manage services with which our products integrate. In any outside company situation, we share the information we obtain about you (as described previously) only to the extent necessary to allow these companies to perform services for us, or to provide you with products or services.

We are extremely selective when choosing outside companies to become our partners. So we require them to conform to our own strict confidentiality and privacy standards. An outside company is never allowed to sell your information, or to use it for any purpose other than providing the specific product or service we intended the company to provide.

Protecting Your Information

To protect customer information, we maintain extensive physical, electronic, and procedural safeguards. For example:

• We have a solid foundation of security policies that define acceptable use of our information systems and data hosted on those systems. These high-level security policies are implemented, supported and enforced by more detail level policies, standards and guidelines covering specific functional areas and technologies.
• We educate our employees about the importance of confidentiality and privacy, and we train them in related policies and procedures. All employees and consultants sign non-disclosure agreements to protect your data and your clients' data. We also take appropriate disciplinary measures whenever necessary to enforce these rules.
• Upon hire our employees all agree to confidentiality statements in both our offer letter and in the Thomson Reuters Code of Business Conduct and Ethics.
• When you submit data to us over the Internet, encryption helps protect it from interception by a third party.
• User identification and authentication helps ensure that authorized users only access the information you provide us.
• Our Thomson Reuters Data Center is QS 9000 and IBM-certified.
• 24/7/365 internal security monitoring with camera surveillance is at all entry points.

As technology continues to advance, you can be sure we will provide the most up-to-date safeguards possible to keep your personal financial information confidential and secure. Your trust is important to us—and we're committed to protecting your data.

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